Refund policy

Returns

We have a 30 day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it and in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us at info@thenorthgatebooks.com. Our support team will provide the return address and instructions. Items sent back without first requesting a return cannot be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately at info@thenorthgatebooks.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items

Gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, place a separate order for the new item.

Subscriptions

Weekly newsletter subscriptions renew automatically at $9.99 per week until cancelled. To cancel, email info@thenorthgatebooks.com and we will cancel your subscription. Cancellation takes effect immediately and stops all future charges. Charges already taken for content already delivered are not refundable.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be in the same condition you received it and in its original packaging, and you will need your order number or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your return, contact us at info@thenorthgatebooks.com.